Refund policy
Return & Refund Policy
Last Updated: October 26, 2026
At Dobodobo, we want you and your pets to have a positive shopping experience. If you are not satisfied with your purchase, we're here to help.
1. 30-Day Return Policy
We accept return requests within 30 days of the date your order is delivered.
To qualify for a standard return, products must be:
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Unused and unopened
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In their original condition
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In their original packaging
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Accompanied by an order number or proof of purchase
Please contact our customer support team before returning any items.
These conditions apply to voluntary returns and do not limit your rights under applicable consumer protection laws.
2. Free Return Shipping
Dobodobo covers return shipping costs for all eligible returns.
This includes eligible returns due to a change of mind, damaged or defective products, or incorrect items.
Once your return request is approved, we will provide a prepaid return shipping label or arrange another suitable return shipping method at no cost to you.
This free return shipping policy also applies to eligible international returns.
Please do not send products back before receiving return instructions from our support team.
3. How to Start a Return
To request a return:
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Contact us at support@dobodobo.com within 30 days of delivery.
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Include your order number and the reason for your return.
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Our support team will review your request and provide return instructions.
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We will arrange free return shipping for eligible returns.
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Follow the provided instructions to return your product.
Please do not return items to the address shown on your original shipping label unless instructed to do so.
4. Damaged, Defective, or Incorrect Products
Please inspect your order upon delivery.
If your product arrives damaged, defective, or incorrect, contact us as soon as possible.
Please provide your order number, a description of the issue, and photographs of the product and packaging if available.
We will review the issue and provide an appropriate solution, which may include a replacement or refund.
If a return is required, Dobodobo will cover the return shipping costs.
Your statutory rights regarding faulty or incorrectly supplied products remain unaffected.
5. Non-Returnable Items
For hygiene and safety reasons, we generally cannot accept voluntary returns of:
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Opened or used pet oral care products
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Products that have been used or damaged after delivery
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Products that are no longer in their original condition
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Certain personalized or custom-made products
These restrictions do not apply where a return, refund, or other remedy is required by applicable consumer protection laws.
Sale and discounted products remain eligible for return if they meet our standard return requirements.
6. Exchanges
We currently do not offer direct exchanges.
If you would like a different product, please contact our support team to arrange an eligible return and place a new order.
Dobodobo will cover the return shipping costs for eligible returns.
7. Refunds
Once we receive and inspect your returned product, we will notify you of the refund status.
For approved standard returns, refunds will be issued to your original payment method within 10 business days.
Your bank or payment provider may require additional time to process and display the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@dobodobo.com.
Any refunds required under applicable consumer protection laws will be processed within the legally required time limits.
Original outbound shipping charges are generally non-refundable for voluntary returns, except where required by law or where the return results from our error.
8. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
We will do our best to accommodate your request before the order has been processed or shipped.
If your order has already shipped, you may request a return after delivery in accordance with this policy and your applicable statutory rights.
9. International Returns
We accept eligible international return requests within 30 days of delivery.
Dobodobo covers the return shipping costs for all eligible international returns.
Please contact our support team before returning any products so we can arrange an appropriate shipping method.
International return processing times may vary depending on the destination and shipping carrier.
Your rights under applicable local consumer protection laws remain unaffected.
10. European Union Right of Withdrawal
If you are a consumer in the European Union, you generally have the right to withdraw from an eligible online purchase within 14 days of receiving your goods without providing a reason.
To exercise this right, contact us at support@dobodobo.com with a clear statement of your decision to withdraw.
You generally have another 14 days after notifying us to return the goods.
Dobodobo will cover the direct return shipping costs for eligible withdrawals.
We will reimburse payments as required by applicable law, including standard outbound delivery charges where legally required, within the applicable statutory deadline.
Where permitted by law, we may withhold reimbursement until we receive the returned goods or you provide evidence that they have been sent back.
Certain exceptions may apply, including to sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed, where the relevant legal requirements are met.
Your statutory consumer rights remain unaffected.
11. Contact Us
If you have questions about returns, refunds, or cancellations, please contact us.
Dobodobo Customer Support
Email: support@dobodobo.com
Website: https://dobodobo.com
Our customer support team will assist you with return requests and refund inquiries.